Help & Support

Refunds: open Settings > Purchases & refunds to view orders and use Apple’s form, or visit reportaproblem.apple.com to request or check a refund. If you disagree with a declined request, contact Apple Support at getsupport.apple.com with your order details. Apple makes the final decision. Only unused credits from the refunded order are removed; they are restored if Apple reverses the refund.

Choose a photo or share one to VeriPic, then review the verdict and analysis signals. Resizing, screenshots, compression and unfamiliar generators can affect detection. Local scanning works without the network.

If cloud scanning fails, check Offline Mode, cloud permission, connectivity and allowance. You can continue using local detection. For credits, use Restore Purchases to retry pending transactions or restore your anonymous account using the backup code from your other device. Finished consumables require the original account code or iCloud Keychain.

For support or privacy requests: treeui.old@gmail.com. Include the app version, iOS version, steps and error text. Remove unnecessary private images and never send Apple passwords or verification codes. Share an account backup code only privately when needed to verify a credit or deletion request.